Contact support
Use this page to contact support about processing errors, tool questions, feature requests, and business inquiries.
Include the page URL, source file format, attempted action, and any error message you saw. That context makes it easier to distinguish current limits, source-file damage, and temporary processing issues.
Processing errors
Use this route when a tool fails, stalls, or returns an unexpected result and you can describe the page, file type, and step where it happened.
Tool questions
Contact the team if the main question is which tool fits the job or how the output of a workflow should be interpreted.
Feature requests
Use this route to suggest missing workflows, especially when the same document task keeps repeating in daily work.
Business inquiries
Partnership, operational, or commercial questions that relate to the service can be sent through the same contact route.
What to include in a useful message
The most helpful format is a short description of the task followed by concrete details: the page URL, source file format, action attempted, and the exact error message if the interface showed one. If several files were involved, point out which file was the main input.
If the issue is repeatable, mention whether it happens every time and whether it changes when the file is smaller or the task is split into parts. That gives support enough context to tell the difference between product limits, source-file damage, and temporary runtime failures.
Back to the main sections
If you first need to choose a workflow or review the general help pages, go back to Home or All tools.